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Council homes repairs and improvements

If you are a council tenant and something has broken within your home, you should report it to us as soon as possible.

How to report a repair

  • You can report your fault with MyDudley
  • App - Simply go to your app store, search 'Dudley Council', download it to your mobile device and fill in the 'housing repairs' form

Tenants who are deaf/hard of hearing

If you are deaf or hard of hearing you can use our special text service to report your repair issues from your mobile phone. The number to text your message to is 07797 870353.

  • Please note this service should not be used by tenants who do not have a hearing impairment

Repairs appointments

We will always try to offer you a convenient appointment for your repair work to be undertaken or for an officer to visit.


Before you allow anyone access to your home you should insist on seeing their Identification Card. All Council employees and its approved contractors are issued with identity cards.

It is very important that you let us know as soon as possible if you are unable to keep the appointment for our operative to visit your property. Simply call 0300 555 8283.

Freephone facilities

There are freephone facilities in various locations around the borough, so that you can call us. The phones have been located in special booths clearly identifiable as a Dudley Council freephone. All you have to do is pick up the phone and follow the instructions given to you. There is no need to dial or money to pay to contact us.

Customer satisfaction

We are committed to improving the services we provide to our customers. We work hard to get things right, but we know there is often room for improvement. By asking customers what they think, we can identify where we could do better and take the necessary steps.

Please complete the survey forms if you are sent them – or write in if you have ideas about how our services could be improved and return to one of our housing contact points.

Alternatively you can leave us feedback online.

Contact Us

Housing Repairs Management Centre: 0300 555 8283