Dudley Council
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Dudley Metropolitan Borough Council complies with the Data Protection Act and GDPR and is registered with the Information Commissioner’s Office (ICO) as a Data Controller.

This privacy notice explains how personal information is going to be used, what for, who it will be shared with and why.

Why we process personal data about you

We collect and hold personal information relating to the Dudley Telecare Service.
We use this information to:
• Provide you with necessary and appropriate services
• Help us to develop and improve our services
• Complete statistical returns to Government departments
We process personal data because it is necessary to comply with our legal obligations under Contract with you to provide telecare equipment and services.

Information we collect about you

• Name and Address
• Date of Birth
• Contact details of your Doctor
• Next of Kin details
• Emergency contact details (where relevant)
• Any medical information that we may need to know
• Details of the telecare equipment provided

Who we share your data with

We will share data with:
• The Dudley Telecare Service Team and Business Admin for processing telecare requests
• The Dudley Telecare Service Team that includes staff who undertake Call Monitoring and Response, Installation and Maintenance.
• Tunstall Monitoring Call Handling Team
• Where applicable the West Midlands Fire Service and West Midlands Ambulance and internal and external domiciliary care provider

Your Data Rights and our Privacy Statement

For further information about how Dudley Metropolitan Borough Council uses personal data, please refer to our Corporate Privacy & Disclaimer Statement.

We have a Data Protection Officer who is a council staff member and whose job it is to make sure we respect your rights and follow the law. Please contact Lewis Bourne, Data Protection Officer, at information.governance@dudley.gov.uk or by calling 0300 555 2345 and asking to speak to the Data Protection Officer.

You have the right to:

  1. Ask to see the information that we hold about you (also known as a Subject Access Request)
  2. Ask us to change information we hold about you if it is wrong
  3. Ask us to delete information we hold about you
  4. Ask us to limit the ways we process information about you
  5. Data portability (have your data transferred to another Authority)
  6. Complain to the Information Commissioner’s Office

To exercise any of these rights please contact the Dudley Telecare Service or email DudCommAlarms.Dachs@dudley.gov.uk

Contact Us

Dudley Telecare Service 0300 555 2040



You have the right to submit a complaint if you are unhappy with the way your request is handled or disagree with a decision made by the Council regarding your data. In these circumstances you can contact the Information Governance Team and request a review of the decision. Information.Governance@dudley.gov.uk

If you are not satisfied with any outcome from the Information Governance Team you may wish to apply to the Information Commissioner’s Office at:

The Information Commissioner’s Office
Wycliffe House,
Water Lane,
SK9 5AF.