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For some people, anti-social behaviour (ASB) is about graffiti, litter or abandoned cars. Other people may experience more personal ASB such as nuisance or noisy neighbours, rowdy gangs in the street, verbal abuse or being a victim of crime.

Anti-social behaviour is defined in law as "behaviour by a person which causes, or is likely to cause, harassment, alarm or distress to persons not of the same household as the person". However, in some cases, activities may be classed as ASB if they cause nuisance and annoyance only.

If your concern relates to a criminal matter please contact 101, or 999 in an emergency. If you wish to report a safeguarding concern please use the Safeguarding partnership Tell Us options or an issue for another service area please contact Dudley Council Plus on 0300 555 2345.

Each case we receive is dealt with on an individual basis and will consider many factors, including the nature and frequency of the incidents, characteristics of the complaint, and if the perpetrators are repeat offenders. All complaints will be investigated and dealt with in a timely manner.

Types of anti-social behaviour

The following activities are things we will generally treat as anti-social behaviour if they cause harassment, alarm, distress or significant nuisance and annoyance:

  • Noise
  • Non-threatening verbal abuse
  • Alcohol/drug-related incidents
  • Misuse of shared areas and public space
  • Pets and animal nuisance
  • Nuisance from vehicles
  • Litter and rubbish

We will always treat incidents of hate crime, harassment, physical violence and threats of violence as anti-social behaviour.

What is not anti-social behaviour?

Behaviour that annoys one person may not annoy someone else. In each individual case, we will consider whether certain incidents are ASB.

These are some examples of behaviour we generally don’t consider to be ASB:

  • The sound of children playing or a baby crying
  • Everyday living noises, such as toilet flushing, closing doors, vacuuming
  • Minor personal disputes and differences
  • Young people gathering socially unless they are being intimidating
  • Being unable to park outside your home (where there are no lawful restrictions in place)
  • DIY and car repairs unless they are taking place at unsocial hours (for example late at night or in the early hours)
  • Civil disputes between neighbours (e.g. shared driveways)

Coronavirus

The Anti-Social Behaviour (ASB) Team continues to operate through the Corona Virus outbreak and is committed to preventing and responding to ASB and protecting victims of ASB in the Dudley borough. However, due to unprecedented demand on the service, and with the team having to adapt its ways of working, we may take longer to respond to enquiries and investigate reports of ASB than ordinarily expected.

If you are experiencing noise or other forms of nuisance behaviour from your neighbours, please speak with them about your concerns in the first instance if you are able to and it is safe to do so. This may help to resolve the situation. Please also remember to be mindful of your neighbours and yourselves.

Dealing with anti-social behaviour

Once reported the next stage to be taken depends on the severity of the incident, however prompt action will be taken in all cases.

  • Anyone reporting a complaint will be given initial advice and an appointment made with an Estate Management Officer.
  • In the case of a personal call to the office a customer will wait no more than 20 minutes to receive initial advice.
  • All cases and interviews will be treated with the utmost confidentiality.
  • Once reported we will make contact within 1 working day for reports of violence and threats of violence. All other cases will be within 5 working days.
  • We will work with you to agree any action to be taken or support required.
  • A progress review will be given at least every 10 working days by the case manager.

Community Trigger

The Anti-Social Behaviour Community Trigger is a policy that allows the opportunity for closed cases to be revised if victims are unhappy of the outcome of their case, or are still experiencing persistent problems.

Safe and Sound

Safe and Sound is made up of public sector and voluntary organisations who actively work together and aim to reduce crime, disorder, Anti-social Behaviour, and substance misuse in the Dudley Borough.

Mediation

The Mediation service is available for advice and support to anyone who may be having problems getting along with neighbours or individuals in your community.

Customer Satisfaction Survey

If you have previously reported anti-social behaviour and have had your case closed, we would be grateful if you could complete a short survey about your experience with our team. You will need your unique case reference number that you were given when your case was closed.

Complete the Customer Satisfaction Survey.

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