Your Tenancy

Information about your home and the community where you live.

Information about moving in, change of tenancy, ending your tenancy and who your housing manager is

Your tenancy agreement sets out your rights and responsibilities as a council tenant.

Anti-Social behaviour can affect anybody. Living in your own home without feeling threatened or being subject to noise nuisance is something we want every one of our tenants to be able to enjoy. Loud music, barking dogs, and unreasonable behaviour are all anti-social and no-one should have to suffer from them. The Council does take this issue very seriously and will be keen to work with you to tackle any problems you may have.

Many council tenants and leaseholders believe that we automatically insure furniture, belongings and decorations against theft, fire, vandalism, or burst pipes. This is not the case. Unfortunately, many people only realise this after the damage has been done.

The council offers a scheme at competitive rates, underwritten by a reputable insurance company.

Find important information about living in high or low rise flats including recycling, rubbish, fire safety and repairs.

Find information on what your responsibilities are when moving out of your council home, if someone you know is moving in to permanent residential or nursing home care, and advice on what to if a relative in tenancy has passed away.

The Participation Development Team is here to ensure that you have the opportunity to influence how services are delivered. For more information about how you can get involved, visit Get Involved in Dudley.

You can also find out lots of useful information and advice on housing matters under our Advice and Support pages.

Tenant Satisfaction Measures (TSM)

The Regulator of Social Housing has produced a list of measures which landlords have to make available to their tenants. These are called the Tenant Satisfaction Measures. They enable tenants to compare the performance of different councils and housing providers. Our 2023-24 results are below.

Providers must publish a summary of the survey approach used to generate published tenant perception measures. This must be made clearly available alongside each set of tenant perception measures published by the provider. These are available below.

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Tenant Satisfaction Measures (TSM) Results Summary 2023-24 (PDF 209.10KB)

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Tenant Satisfaction Measures (TSM) Survey Report 2024 (PDF 1.97MB)

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Summary of the TSM Survey Approach Jan24 (PDF 209.26KB)

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Tenant Satisfaction Measures (TSM) Questionnaire Jan24 (PDF 106.99KB)

Housing satisfaction surveys

Dudley Council’s Housing Services will be conducting quarterly satisfaction surveys with council tenants. The next survey will begin on 9 December 2024, with a further survey in March 2025.

The telephone survey will be carried out by staff at research company Acuity Research & Practice who will contact a random selection of council tenants. If you receive a call from Acuity the number displayed will be 01384 981091, which is a local area code. Acuity will not be calling from any other number.

Your Contact Details

If you have given us permission to use your contact details (mobile, landline and email address) we will use these to discuss, email or text you on matters relating to your Housing Service. We will protect your details and store the information in compliance with the Data Protection act and we will only share your contact details where there is a lawful basis to do so, for example: for crime of fraud prevention. To opt out of text messages, please use the form below.

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Text messaging opt out

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Dudley Housing Occupation Standard Guide July 2019 (PDF 16.83MB)