We provide residents with a weekly kerbside rubbish collection using grey lidded wheelie bins for the disposal of general non-recyclable household waste. Blocks of flats are usually served with larger bulk bins. In some areas where access is an issue we operate a black bag collection service.
Report a missed bin or any collection issue
You can use our Missed bin or collection issues form to report queries and issues relating to the collections for missed bins, household refuse collections, garden waste collections and kerbside recycling collections.
Use the form to report...
- Enquiry regarding collection day/date
- Missed collections
- Spillage
- Crew compliments and complaints
- Damage/injury caused by collection vehicles
- Bins/bags/boxes out too early (including updates on ongoing situations)
Please note that only one waste service collection issue can be reported at a time, e.g. if you have issues with more than one collection service you will need to complete two separate instances of this form.
Report a Wheelie Bin problem
If you have any problems with the new wheelie bin service you can tell us using the Household Waste Wheelie Bin Service form.
Use the form to report
- Queries about the new wheelie bin service
- Order a bin if you have moved and your property does not have one
- Replace a lost, stolen or damaged wheelie bin
- Change the bin size
- Missed delivery of a wheelie bin
Black Sack Supply
The Council will provide households in areas authorised as difficult access with the equivalent of one replacement plastic sack each week, delivered on a roll. If you use these up before the next delivery, you will have to supply your own black sacks until the new supply is delivered. Please ensure if using your own supply, the sacks are of a standard domestic sack size (approximate 80 litres) and strong enough to hold the waste.
If you wish to report an issue with your black sack, such as a missing black sack delivery or to request the extra sack service please use our online Black sack supply service form.
Further information
Items excluded from the service
Please note that the household waste collection service excludes the collection of the following:
- Garden waste
- Bulky items such as carpets and white goods
- Recyclable Items (including paper, cans and glass)
- Hazardous waste, (including asbestos, paint, petroleum products, pesticides, herbicides, waste oil, creosote and chemical compounds)
- Dangerous items such as knives, broken glass or other similar hazardous objects, which could cause injury.
Cat litter
Small amounts of cat litter should be double bagged and included in household waste. Large amounts should be disposed of at Household Waste Recycling Centres. Heavy amounts will not be taken in normal household collections.
What bags can I use?
Please ensure that your household waste is securely contained in standard sized (approximate 80 litres) black bags. We will not take larger bags such as wheelie bin liners. We will only collect normal domestic household waste contained within the grey bin, additional waste placed at the side of the bin will not be collected. For residents in difficult to access areas we will collect up to 3 plastic sacks per week.
What time does my refuse have to be out?
The scheduled weekday service normally operates between 6am and 2pm. As the refuse collection commences early in the morning your refuse should be made available by 6.15am on the morning of collection, or no earlier than 7.30pm the night before. Please ensure your waste is placed at the back of the public footpath.
If households place materials out for collection on the public highway and before the morning of their collection, we will write to the address to remind the householder that this is not acceptable.
If letters and education methods are unsuccessful, a householder may be liable to a fixed penalty notice or a much larger fine if convicted in a Magistrates Court.
For further information on fines please see:
- Fine for placing waste out too early
- Paying your Fine (Fixed Penalty Notice)
- Waste Enforcement Policy
- Can I appeal or complain about my fine?
If we are unable to identify which household is placing the waste out, we will usually write to all residents in the area as a reminder. If the practice continues we will investigate the contents of the bags in an effort to identify which property is responsible.
When will my refuse be collected?
We will collect your household waste on the same day each week. We collect on the spring and summer bank holidays, we will advise customers of any changes due to Christmas and New Year or adverse weather disruptions.
Bulky items
We can provide an additional collection service or request to collect bulky waste including garden rubbish and larger items of rubbish (e.g. sofas, carpets and fridges) within eight working days of your request. There is a charge for this service, please click here for information on our fees and charges. Waste must be placed on your property as near as possible to the pavement.
