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Anti-social behaviour, nuisance, and disputes can include a number of things, such as threats of violence, repeated abuse, physical violence, excessive noise, vandalism and graffiti, racial abuse, and drug dealing. We take anti-social behaviour very seriously, and aim to ensure that any such cases are prevented at all times.

Each case we receive is dealt with on an individual basis and will consider many factors, including the nature and frequency of the incidents, characteristics of the complaint, and if the perpetrators are repeat offenders. All complaints will be investigated and dealt with in a timely manner.

Dealing with anti-social behaviour

Once reported the next stage to be taken depends on the severity of the incident, however prompt action will be taken in all cases.

  • Anyone reporting a complaint will be given initial advice and an appointment made with an Estate Management Officer.
  • In the case of a personal call to the office a customer will wait no more than 20 minutes to receive initial advice.
  • All cases and interviews will be treated with the utmost confidentiality.
  • Once reported we will make contact within 1 working day for reports of violence and threats of violence. All other cases will be within 5 working days.
  • We will work with you to agree any action to be taken or support required.
  • A progress review will be given at least every 10 working days by the case manager.

Customer Satisfaction Survey

If you have previously reported anti-social behaviour and have had your case closed, we would be grateful if you could complete a short survey about your experience with our team. You will need your unique case reference number that you were given when your case was closed.

Complete the Customer Satisfaction Survey.

Community Trigger

The Anti-Social Behaviour Community Trigger is a policy that allows the opportunity for closed cases to be revised if victims are unhappy of the outcome of their case, or are still experiencing persistent problems.

Safe and Sound

Safe and Sound is made up of public sector and voluntary organisations who actively work together and aim to reduce crime, disorder, Anti-social Behaviour, and substance misuse in the Dudley Borough.

Mediation

The Mediation service is available for advice and support to anyone who may be having problems getting along with neighbours or individuals in your community.

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