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We take anti-social behaviour, nuisance and disputes very seriously. We aim to ensure that any such cases are minimised and prevented at all times.

Anti-social behaviour, nuisance, and disputes can include a number of things, such as threats of violence or repeated abuse, physical violence, excessive noise, vandalism and graffiti, racial abuse, and drug dealing. Each complaint we receive is dealt with on an individual basis and will consider many factors, including the nature and frequency of the incidents, characteristics of the complaint, and if the perpetrators are repeat offenders. All complaints will be investigated and dealt with in a timely manner.

Dealing with anti-social behaviour

Once reported the next stage to be taken depends on the severity of the incident, however prompt action will be taken in all cases.

  • Anyone reporting a complaint will be given initial advice and an appointment made with an Estate Management Officer.
  • In the case of a personal call to the office a customer will wait no more than 20 minutes to receive initial advice.
  • All cases and interviews will be treated with the utmost confidentiality.
  • Once reported we will make contact within 1 working day for reports of violence and threats of violence. All other cases will be within 5 working days.
  • We will work with you to agree any action to be taken or support required.
  • A progress review will be given at least every 10 working days by the case manager.

Customer Satisfaction Survey

We would be grateful if you could complete a short survey about your experience with our Anti-social Behaviour Team. You will need your unique case reference number that you were given when your case was closed.

Complete the Customer Satisfaction Survey

Community Trigger

The Community Trigger is a provision within the Anti-Social Behaviour team based on the 'Policing and Crime Act 2014'. The policy gives the opportunity to individuals who have had their ASB reports closed but are still experiencing persistent problems, and allows for them to request a review of their case.

Safe and Sound

Safe and Sound is a Statutory Partnership set up in accordance with the Crime and Disorder Act 1998. It is made up of public sector and voluntary organisations covering the Dudley borough who actively work together to aim to reduce crime, disorder, Anti-social Behaviour, and substance misuse.

Mediation

The mediation service is available for advice and support to anyone who may be having problems getting on with neighbours or individuals in your community.

If you are suffering from any form of anti-social behaviour please contact us on 0300 555 2345.

Downloads

  • Dudley Council Plus 0300 555 2345