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Council Housing Tenants Satisfaction Survey (STAR)

Between March and May 2018, some 3,349 randomly selected Housing Services tenants were invited to take part in the STAR survey and 1,051 responded, this represented 31% response rate. The survey focused on how satisfied Dudley MBC Housing tenants are with the way we deliver our key housing services. The survey was confidential and carried out by an independent market research company – Acuity Research & Practice.

Carrying out this survey is just part of the work Dudley MBC Housing Services does to involve our tenants in developing services. As well as publishing the results of the survey, Dudley MBC Housing Services plans to put the findings to good use by working with tenants to further improve the services we provide. Please see the summary of findings.

Thank you again to those who responded, your feedback is very important to us.

Big Breakfast video goes live

During Dudley Housing's Big Conversation road show in July 2017 over 130 people visited the campervan video diary room to record their views about where they live in response to questions about what people liked best about their area and what they would change.

We have now uploaded a video to YouTube, called Dudley Housing’s Big Conversation, which captures these comments.

Dog ownership – draft dogs policy

The draft dogs policy consultation on ownership of dogs in council and leasehold properties has now closed. Thank you to those who took part.

As a result of input from tenants and professionals we will be making some minor changes to the policy. The policy will now go forward for final approval with a view to going live in April.

:: Draft policy - Ownership of Dogs

Shared Lives Care Scheme

Shared Lives is an innovative scheme run by Dudley Council which offers adults with care or support needs (such as a learning disability) the opportunity to live as part of a family unit.

Shared Lives is an alternative to home care or care homes for adults in need of support. The scheme provides personalised, quality care or support from carers who share their lives and homes with the people they support.

New build council homes

Since 2014, Dudley has been successful in the construction of new council homes.

Get ready for Universal Credit

The benefits system is changing and many benefits are being phased out and replaced by Universal Credit.

Dudley's Big Switch

With gas and electricity prices more than doubling in less than seven years and with this trend set to continue, borough residents are urged to sign up to Dudley’s big switch and potentially save money on their energy bills.

No wait council properties

Housing services have a number of 2+ bedroom properties available for immediate rent to potential tenants. These properties are available throughout the borough and include houses, low rise flats, high rise flats and bungalows.

Do you have a spare room?

Dudley Council is supporting the YMCA Open Door campaign to recruit families in the Dudley borough who can offer a temporary home to a young person in need. The temporary accommodation could be for a few nights or on a longer term basis.

If you could provide support to a young person or would like more information call 0121 524 1950 or e-mail opendoor@ymcabc.org.uk

Home Affairs

Our Home Affairs newsletter is published three times a year and distributed to tenants and leaseholders in the Dudley borough. The Home Affairs editorial panel includes tenants, leaseholders and housing officers.

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