Find out about how and when to pay your rent, garage, insurance & rechargeable repair and what to do if you have problems paying your rent.
How to Request a Rent Refund
If you have overpaid your rent account or your account is in credit then you may be due a rent refund. Please use the following form to request a refund online.
Alternatively you can call us. If you pay by Direct Debit please contact the Housing Direct Debit Team on 01384 815024 who will review your account and raise a refund by BACS. If you pay by any other method, please contact The Income Team on 0300 555 0010 (all calls charged at local rates)
Tenant Feedback for Improvement Form
We welcome any suggestions and feedback to improve our payment and rent arrears service. Please take the time to complete the form below.
You can also find out lots of useful information and advice on housing matters under our Advice and Support pages.
Support during Coronavirus
We are continuing to offer help and support to our council housing tenants who may experience financial difficulties resulting from the Coronavirus Pandemic. You can contact us on 0300 555 0010 between 9 am and 5 pm.
Anyone who is facing loss of income or other financial strains related to the outbreak can call the council rent income team on 0300 555 0010 for help and advice.
The team is also signposting tenants who may be facing financial difficulty to additional information and services.
People are reminded that those who can pay their rent should continue to do so as normal.
For further information, please contact Dudley Council Plus.
Telephone: 0300 555 2345
Opening hours: 8.30am to 5pm, Monday to Friday.
The office is closed at weekends and on bank holidays.