Find out how and when to pay your rent, and what to do if you start to fall behind with your payments.
If you have overpaid your rent account or your account is in credit then you may be due a rent refund. Please use the following form to request a refund online.
Alternatively you can call us. If you pay by Direct Debit please contact the Housing Direct Debit Team on 01384 815024 who will review your account and raise a refund by BACS. If you pay by any other method, please contact The Income Team on 0300 555 0010 (all calls charged at local rates)
We welcome any suggestions and feedback to improve our payment and rent arrears service. Please take the time to complete the form below.
You can also find out lots of useful information and advice on housing matters under our Advice and Support pages.