Latest housing news

The recently published information pack provides advice and guidance regarding safety in your home and in shared communal areas.

View the document on the Dudley website.

Dudley residents are invited to take part in the next Big Switch auction, designed to help save money on energy bills.

Application to the next auction is now open and you can register up until 26 April 2025. Once the auction has taken place you will then have the option of switching energy supplier to the company offering the best deal. There is no obligation to switch. 

For more information visit Dudley's Big Switch.

As part of new ways of working at the council, future editions of Home Affairs will be digital only and published on the council website. You can also sign-up to receive a Home Affairs eBulletin sent direct to your inbox.

The latest edition can be viewed here.

Service charges for Dudley Council came into effect on 13 January 2025.

If you are experiencing difficulty in paying your service charge you can make an application to a support fund.

You will need to provide information regarding your income and expenditure so we can assess your application. Once assessed we will provide you with a decision within 10 working days This decision will include the amount awarded and the period it has been awarded for.

If you would like a form please contact our Income Team on 0300 555 0010.

Find out more: Tenant service charges.

Brierley Hill Housing Hub will remain temporarily closed until Tuesday 7 April, 2025, for essential maintenance and improvement works. Any Community Housing enquiries can be dealt with by contacting Dudley Council Plus on 0300 555 2345. Urgent enquires can be directed to 01384 812599 between 9am and 5pm Monday to Friday. Alternatively, you can access your MyDudley account.

Housing Hub locations and other housing contact details.

Dudley borough residents will no longer be able to access the Dudley app after 31 March 2025. Council services can now be accessed using MyDudley. Sign up today at MyDudley

Dudley Council is the landlord of just over 21,000 homes in the Dudley borough. If you are a Dudley tenant, we are responsible for some, but not all, repairs to your home.

We have recently updated the repairs handbook, A Guide to Repairs Responsibility. This handbook is designed to provide you with useful information about your repair service.

To view, visit Repairs and Maintenance on the Dudley website and select Repairs Responsibility.

Dudley Council’s Housing Services will be conducting quarterly satisfaction surveys with council tenants. The next survey will begin on 16 June 2025.

The telephone survey will be carried out by staff at research company Acuity Research & Practice who will contact a random selection of council tenants. If you receive a call from Acuity the number displayed will be 01384 981091, which is a local area code. Acuity will not be calling from any other number.

To view the Dudley Council housing's Tenant Satisfaction Measures (TSM) Reports, visit Your Tenancy page.

The Regulator of Social Housing has produced a list of measures which landlords have to make available to their tenants. These are called the Tenant Satisfaction Measures. They enable tenants to compare the performance of different councils and housing providers. Our 2023-24 results are below.

If you or someone you know is experiencing homelessness or is at risk of homelessness, Street Support West Midlands can connect you to the organisations that can help.

The Street Support West Midlands website provides a comprehensive directory of support and advice around housing, addiction, relationship support, food poverty and cost of living support, plus much more.

Each local authority area has its own tailored landing page, so check out Street Support Dudley for more information about what help is available in your borough

 If you have experienced a change in circumstance in recent months that could affect you being able to stay in your home, please seek advice as soon as you can.

There are many ways in which a person or their family can become homeless or find themselves at risk of losing their home including:

• Reduced income
• Interest only mortgage term is due to end
• Mortgage payment holiday is coming to an end
• Mortgage arrears
• Relationship breakdown
• Suffered ill health

We offer advice and support about housing options to those who are homeless, who may be at risk of losing their home, who have other urgent housing needs, or who simply want to know more about the options that are available to them.

Contact the Homeowner Team by phone or email for advice and assistance.

• Telephone: 01384 815035
• Email: HsgAdvice.Dachs@dudley.gov.uk

The Anti-Social Behaviour (ASB) Team  is committed to preventing and responding to ASB and protecting victims of ASB in the Dudley borough. 

If you are experiencing noise or other form of nuisance behaviour from your neighbours, please speak with them about your concerns in the first instance if you are able to and it is safe to do so; this may help to resolve the situation. 

Please also remember to be mindful of your neighbours yourselves. 

If your concern relates to a criminal matter please contact 101, or 999 in an emergency.

Dudley Council is supporting the YMCA Open Door campaign to recruit families in the Dudley borough who can offer a temporary home to a young person in need. The temporary accommodation could be for a few nights or on a longer-term basis.

• YMCA Open Door campaign

If you could provide support to a young person or would like more information call 0121 524 1957 or e-mail opendoor@ymcabc.org.uk