Advice and Information

Dudley Council the historic capital of the Black Country
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Dudley Council Plus kiosk machines

Unfortunately, during the Covid-19 pandemic, the kiosk payment machines at Dudley Council Plus have been closed. We do not know when it will be safe to re-open the kiosk machines, and so for the moment these machines will remain closed.

We recognise that some tenants are using shops or the Post Office to make a rent payment and that this can sometimes be difficult and can cause some anxiety, particularly for people who are vulnerable.

We would therefore remind you that your rent can be paid on time and without having to leave the safety of your own home by setting up a Direct Debit payment. If you choose to select this payment method we will automatically enter you into our £100 supermarket voucher monthly prize draw. Please telephone our dedicated Direct Debit Team on 01384 815024 for details.

Payments can also be made 24 hours a day, 7 days a week online at or via our automated telephone line on 0300 555 7000 - press 3 for housing payments.

Reporting ant-social behaviour

The Anti-Social Behaviour (ASB) Team continues to operate through the Coronavirus outbreak and is committed to preventing and responding to ASB and protecting victims of ASB in the Dudley borough. 

However, due to unprecedented demand on the service, and with the team having to adapt its ways of working, we may take longer to respond to enquiries and investigate reports of ASB than ordinarily expected.

If you are experiencing noise or other form of nuisance behaviour from your neighbours, please speak with them about your concerns in the first instance if you are able to and it is safe to do so; this may help to resolve the situation. 

Please also remember to be mindful of your neighbours yourselves. 

If your concern relates to a criminal matter please contact 101, or 999 in an emergency. If you wish to report a safeguarding concern or an issue for another service area please contact Dudley Council Plus on 0300 555 2345.

Netherton high rise blocks are coming down!

Work is about to start on site in Netherton to demolish Arley Court and Compton Court high rise blocks.  Work to demolish the near-by Wells Court and Manor Court blocks will provisionally start in the autumn 2020. Demolition will be carried out using ‘high reach’ machines.  Since October 2016 194 people have moved from the buildings including 188 tenants who have been re-housed.

Once demolition is complete the site will provide an opportunity to develop the area with new housing with further re-development of the estate with improvements to buildings, landscaping and lighting.  Contractors and the council are working with residents to minimise disruption as much as possible and work on Arley Court and Compton Court should be complete by December 2020.

Council News

View the latest edition of Your Borough, Your Home for news about services and events from Dudley Council. The newsletter also includes a four page section of housing news for tenants and leaseholders.

Back issues of Home Affairs can be viewed here.

Council properties Available Now

Housing services usually has a number of properties available on a first-come, first-served basis to suitable tenants. These properties are available in different locations across the borough and are usually flats but sometimes include houses and bungalows.

more on council properties "available now"

Universal Credit

The benefits system is changing and many benefits are being phased out and replaced by Universal Credit.

New build Council Homes

Dudley has been successful in the construction of new council homes.

Dudley's Big Switch

With gas and electricity prices more than doubling in less than seven years and with this trend set to continue, borough residents are urged to sign up to Dudley’s big switch and potentially save money on their energy bills.

Do you have a spare room?

Dudley Council is supporting the YMCA Open Door campaign to recruit families in the Dudley borough who can offer a temporary home to a young person in need. The temporary accommodation could be for a few nights or on a longer-term basis.

If you could provide support to a young person or would like more information call 0121 524 1957 or e-mail

Shared Lives care scheme

The Shared Lives Care Scheme is designed for adults who may have physical or mental health disabilities and need assistance to live a better quality of life. It is an alternative to residential care homes, and enables them to live independently but with a carefully matched family, couple or single person who tailor their care needs while helping them to develop life skills, such as friendships and roots in their community.