Dudley Council
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Changes to Post Office accounts

From November 2021 payments for benefits and pensions will gradually cease being paid into Post Office accounts and will only be paid into a bank account. 

To all Dudley borough homeowners

Have you experienced a change in circumstance in recent months that could affect you being able to stay in your home?

The coronavirus crisis has made it difficult for many homeowners and the government's mortgage payment holiday scheme has now ended. If your circumstances have changed, and this could affect you being able to stay in your home, please seek advice as soon as you can.

There are many ways in which a person or their family can become homeless or find themselves at risk of losing their home including:

  • Reduced income
  • Interest only mortgage term is due to end
  • Mortgage payment holiday is coming to an end
  • Mortgage arrears
  • Relationship breakdown
  • Suffered ill health

We offer advice and support about housing options to those who are homeless, who may be at risk of losing their home, who have other urgent housing needs, or who simply want to know more about the options that are available to them.

Contact the Homeowner Team on 01384 815035 or email us on HsgAdvice.Dachs@dudley.gov.uk for advice and assistance.

View and manage your rent account online with eHousing

The eHousing online service is proving popular with council tenants since it was updated earlier this year and is now easier to sign up using your email address.

Start managing your rent, garage or insurance account online with 24 hour access to your account balance and payments. You can also update your contact details at any time to suit you and feel secure that your account is password protected.

eHousing can be accessed from your phone, tablet or laptop meaning you have control of your account when it’s convenient for you. Sign up today.

Dudley Council Plus kiosk machines

Unfortunately, during the Covid-19 pandemic, the kiosk payment machines at Dudley Council Plus have been closed. We do not know when it will be safe to re-open the kiosk machines, and so for the moment these machines will remain closed.

Alternative payment methods are available including Direct Debit, Standing Orders or payment at a Post Office or Payzone outlet.

With Direct Debit, an agreed schedule of payments can be made every week or month automatically. Please telephone our dedicated Direct Debit Team on 01384 815024 for details or visit Dudley web for details.

Payments can also be made 24 hours a day, 7 days a week online at Payments or via our automated telephone line on 0300 555 7000 - press 3 for housing payments.

Reporting anti-social behaviour

The Anti-Social Behaviour (ASB) Team continues to operate through the Coronavirus outbreak and is committed to preventing and responding to ASB and protecting victims of ASB in the Dudley borough. 

However, due to unprecedented demand on the service, and with the team having to adapt its ways of working, we may take longer to respond to enquiries and investigate reports of ASB than ordinarily expected.

If you are experiencing noise or other form of nuisance behaviour from your neighbours, please speak with them about your concerns in the first instance if you are able to and it is safe to do so; this may help to resolve the situation. 

Please also remember to be mindful of your neighbours yourselves. 

If your concern relates to a criminal matter please contact 101, or 999 in an emergency. If you wish to report a safeguarding concern or an issue for another service area please contact Dudley Council Plus on 0300 555 2345.

Netherton high-rise update

The demolition of Arley Court and Compton Court is now complete. Where possible the demolished material will be recycled and concrete from the demolition will be crushed on site and re-used on the future development.

Demolition work has also started at the site of Wells Court and Manor Court following a few delays due to issues with the phone mast equipment on top of Wells Court roof. Good progress has been made and scaffolding is now going up around both blocks for the demolition by the deconstruct method.

Once demolition is complete the sites will provide an opportunity to develop the area with new housing with further re-development of the estate with improvements to buildings, landscaping and lighting.  

Council News

View the latest edition of Your Borough, Your Home for news about services and events from Dudley Council. The newsletter also includes a four page section of housing news for tenants and leaseholders.

Council properties Available Now

Housing services usually has a number of properties available on a first-come, first-served basis to suitable tenants. These properties are available in different locations across the borough and are usually flats but sometimes include houses and bungalows.

Universal Credit

The benefits system is changing and many benefits are being phased out and replaced by Universal Credit.

Paying your rent with Universal Credit?

If you receive Universal Credit you can pay your rent by Direct Debit and we can match your payment date to your monthly Universal Credit date. More information.

New build Council Homes

Dudley has been successful in the construction of new council homes.

Dudley's Big Switch

With gas and electricity prices more than doubling in less than seven years and with this trend set to continue, borough residents are urged to sign up to Dudley’s big switch and potentially save money on their energy bills.

Do you have a spare room?

Dudley Council is supporting the YMCA Open Door campaign to recruit families in the Dudley borough who can offer a temporary home to a young person in need. The temporary accommodation could be for a few nights or on a longer-term basis.

If you could provide support to a young person or would like more information call 0121 524 1957 or e-mail opendoor@ymcabc.org.uk

Shared Lives care scheme

The Shared Lives Care Scheme is designed for adults who may have physical or mental health disabilities and need assistance to live a better quality of life. It is an alternative to residential care homes, and enables them to live independently but with a carefully matched family, couple or single person who tailor their care needs while helping them to develop life skills, such as friendships and roots in their community.