Latest housing news

As part of new ways of working at the council, future editions of Home Affairs will be digital only and published on the council website. You can also sign-up to receive a Home Affairs eBulletin sent direct to your inbox.

The latest edition can be viewed here.

The council has now secured a location for a Housing Hub in Stourbridge. The Hub is located in the Job Centre building in Lower High Street in the town centre. Opening times are Tuesday, Wednesday and Thursday from 10am to 2pm by appointment only. Please call 01384 812009 or email stourbridgeHEC@dudley.gov.uk to book an appointment.

Housing Hub locations and other housing contact details.

Please be aware that bogus callers claiming to be Income Officers have been operating in the area. When genuine Income Officers from Dudley Council visit your home they will always carry Photo ID - please request to see this before discussing your account.

You will never be asked to make a cash payment.

If in doubt please contact the Income Team on 0300 555 0010.

Always be extra vigilant about unknown callers to your property.

Dudley Council is consulting with tenants regarding the proposed introduction of service charges from Monday 14 October to Monday 11 November 2024. Find out more: Tenant service charges.

This report provides you with information about our performance during 2023/24 and our objectives for 2024/25. If you have any comments on how we can improve the report or include other topics that you are interested to know about, please let us know by contacting participation@dudley.gov.uk

Dudley Council is the landlord of just over 21,000 homes in the Dudley borough. If you are a Dudley tenant, we are responsible for some, but not all, repairs to your home.

We have recently updated the repairs handbook, A Guide to Repairs Responsibility. This handbook is designed to provide you with useful information about your repair service.

To view, visit Repairs and Maintenance on the Dudley website and select Repairs Responsibility.

Dudley Council’s Housing Services will be conducting quarterly satisfaction surveys with council tenants. The next survey will begin on 9 December 2024, with a further survey in March 2025.

The telephone survey will be carried out by staff at research company Acuity Research & Practice who will contact a random selection of council tenants. If you receive a call from Acuity the number displayed will be 01384 981091, which is a local area code. Acuity will not be calling from any other number.

To view the Dudley Council housing's Tenant Satisfaction Measures (TSM) Reports, visit Your Tenancy page.

The Regulator of Social Housing has produced a list of measures which landlords have to make available to their tenants. These are called the Tenant Satisfaction Measures. They enable tenants to compare the performance of different councils and housing providers. Our 2023-24 results are below.

If you or someone you know is experiencing homelessness or is at risk of homelessness, Street Support West Midlands can connect you to the organisations that can help.

The Street Support West Midlands website provides a comprehensive directory of support and advice around housing, addiction, relationship support, food poverty and cost of living support, plus much more.

Each local authority area has its own tailored landing page, so check out Street Support Dudley for more information about what help is available in your borough

 If you have experienced a change in circumstance in recent months that could affect you being able to stay in your home, please seek advice as soon as you can.

There are many ways in which a person or their family can become homeless or find themselves at risk of losing their home including:

• Reduced income
• Interest only mortgage term is due to end
• Mortgage payment holiday is coming to an end
• Mortgage arrears
• Relationship breakdown
• Suffered ill health

We offer advice and support about housing options to those who are homeless, who may be at risk of losing their home, who have other urgent housing needs, or who simply want to know more about the options that are available to them.

Contact the Homeowner Team by phone or email for advice and assistance.

• Telephone: 01384 815035
• Email: HsgAdvice.Dachs@dudley.gov.uk

The Anti-Social Behaviour (ASB) Team  is committed to preventing and responding to ASB and protecting victims of ASB in the Dudley borough. 

If you are experiencing noise or other form of nuisance behaviour from your neighbours, please speak with them about your concerns in the first instance if you are able to and it is safe to do so; this may help to resolve the situation. 

Please also remember to be mindful of your neighbours yourselves. 

If your concern relates to a criminal matter please contact 101, or 999 in an emergency.

Dudley Council is supporting the YMCA Open Door campaign to recruit families in the Dudley borough who can offer a temporary home to a young person in need. The temporary accommodation could be for a few nights or on a longer-term basis.

• YMCA Open Door campaign

If you could provide support to a young person or would like more information call 0121 524 1957 or e-mail opendoor@ymcabc.org.uk

View the latest edition of Your Borough, Your Home for news about services and events from Dudley Council. 

• Your Borough, Your Home