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All the latest housing news for Dudley residents

Housing telephone survey

Results from the latest tenant satisfaction telephone survey, which took place during January and February 2024, have now been published.

The survey was carried out on behalf of the council by staff at research company Acuity to collect data on the opinions of tenants about the services provided by the council.

The survey used the new Tenant Satisfaction Measures from the Regulator of Social Housing.

Thank you to all those that took part.

To view the Dudley Council housing TSM Report 2024, visit our Your Tenancy page.

Housing Performance

We continue to strengthen areas of service where we could be doing better and we consistently set ourselves challenging targets and compare ourselves with other landlords in order to share best practice. Our Housing Performance provides more information.

Getting in touch

Council tenants and leaseholders can talk to their Community Housing Officer by a home appointment, by telephone, or by booking an appointment at a Housing Hub or Housing Hub surgery.

To request an appointment please go to MyDudley to make a self-service request or call us on 0300 555 2345. When you contact us, you will be matched to the next appointment most appropriate to your location and circumstances.

This service is not for booking repairs or chasing repairs.

Change into Action

Change into Action is an alternative giving scheme that supports local specialist charities and street teams to change the circumstances of rough sleepers and those at risk of becoming homeless. Your donation to Change into Action will help to change the way in which we help the homeless.
The Change into Action website can also be used to report the location of anyone you think is sleeping rough so that they can be connected to local support services.
For more information visit the Change into Action website.

Home Upgrade Grant (HUG)

The Home Upgrade Grant (HUG) is a government funded grant scheme for owner occupiers in England that provides energy efficiency upgrades and low carbon heating to low-income households living in homes that do not have a mains gas heating system.

Home Upgrade Grant (HUG)

To all Dudley borough homeowners

 If you have experienced a change in circumstance in recent months that could affect you being able to stay in your home, please seek advice as soon as you can.

There are many ways in which a person or their family can become homeless or find themselves at risk of losing their home including:

  • Reduced income
  • Interest only mortgage term is due to end
  • Mortgage payment holiday is coming to an end
  • Mortgage arrears
  • Relationship breakdown
  • Suffered ill health

We offer advice and support about housing options to those who are homeless, who may be at risk of losing their home, who have other urgent housing needs, or who simply want to know more about the options that are available to them.

Contact the Homeowner Team by phone or email for advice and assistance.

Reporting anti-social behaviour

The Anti-Social Behaviour (ASB) Team  is committed to preventing and responding to ASB and protecting victims of ASB in the Dudley borough. 

If you are experiencing noise or other form of nuisance behaviour from your neighbours, please speak with them about your concerns in the first instance if you are able to and it is safe to do so; this may help to resolve the situation. 

Please also remember to be mindful of your neighbours yourselves. 

If your concern relates to a criminal matter please contact 101, or 999 in an emergency.

View and manage your rent account online with eHousing

The eHousing online service is proving popular with council tenants since it was updated earlier this year and is now easier to sign up using your email address.

Start managing your rent, garage or insurance account online with 24 hour access to your account balance and payments. You can also update your contact details at any time to suit you and feel secure that your account is password protected.

eHousing can be accessed from your phone, tablet or laptop meaning you have control of your account when it’s convenient for you.

Dudley Council Plus

Dudley Council Plus has streamlined its services as more people are using online self-service options and the phone service. The main centre in Castle Street, Dudley, remains open, but residents will no longer be able to pay using cash at the centre.

Please visit Payments for information about payment methods.

A Housing service is no longer available at Brierley Hill and Stourbridge libraries due to a decline in in-person contacts and changes to layouts. An in-person service will, however, be returning to Halesowen library once building improvement work has been completed there.

Council News

View the latest edition of Your Borough, Your Home for news about services and events from Dudley Council. The newsletter also includes a four page section of housing news for tenants and leaseholders.

Paying your rent with Universal Credit

If you receive Universal Credit you can pay your rent by Direct Debit and we can match your payment date to your monthly Universal Credit date.

New build Council Homes

Dudley has been successful in the construction of new council homes.

Do you have a spare room?

Dudley Council is supporting the YMCA Open Door campaign to recruit families in the Dudley borough who can offer a temporary home to a young person in need. The temporary accommodation could be for a few nights or on a longer-term basis.

If you could provide support to a young person or would like more information call 0121 524 1957 or e-mail opendoor@ymcabc.org.uk

Shared Lives care scheme

The Shared Lives Care Scheme is designed for adults who may have physical or mental health disabilities and need assistance to live a better quality of life. It is an alternative to residential care homes, and enables them to live independently but with a carefully matched family, couple or single person who tailor their care needs while helping them to develop life skills, such as friendships and roots in their community.