Information, advice and help with rent, bills and general household costs
Struggling to pay rent
Discretionary Housing Payment
Discretionary Housing Payments are extra payments to help you pay your rent. We give these payments to people claiming benefit and need help with their housing costs.
You can apply for a payment if you are currently entitled to Housing Benefit or Universal Credit. How much you could receive depends on your circumstances. We review each each application but cannot guarantee we will give you a payment.
Rent Income Support
Are you a council tenant and having trouble paying your rent or concerns for future payments? Call 0300 555 0010 between 9 and 5 for advice and support, including council tax payments.
Private Rented Accommodation
If you are a private tenant, we can provide advice for issues like repairs or if you've received a notice to leave the tenancy.
We can look at any benefits you are on and check to see if there any others you should be getting.
- For benefit advice, call 01384 815002 open Tuesdays and Thursdays 9:30 to 13:00 and 14:00 to 16:30
Struggling with energy bills
get switched to a cheaper supplier if possible
support with fuel debts, grants and payment plans
help with energy grants and discounts
Prepayment meters for gas and electricity
Marches Energy Agency can provide guidance if you are unable to top up your prepayment meter.
Citizens Advice offer guidance if you can't afford to top up your prepayment meter.
Severn Trent Trust Fund
If you are unable to meet the cost of water charges and live in the Severn Trent area you can apply for help. You may qualify for a reduction of between 10 to 90% of your bill.
The Big Difference Scheme - Severn Trent
The Big Difference Scheme can offer a reduction of water bills to any Severn Trent customer with a household income below £16,480.
Cost of Living payments
Households may receive £650 if they are on means tested benefits, including Universal Credit and Pension Credit.
Work on your house
Boilers and keeping warm
If your private rented home does not meet health and safety standards, we can support you in talking to your landlord.
We maintain a list of reputable traders called "Fix-a-home" covering building, electrical, plumbing amongst other services.