Online Payments & Enquiries
The quickest and easiest way to make a payment is through our online payments portal.
Online payments system for Housing payments (rent, garage, contents insurance, Traveller, Rechargeable repair invoice), CCTV Images, Council Tax, Business rates, BID Levy, Fines (Parking and other).
To enhance the security of our online payments service and maintain compliance we no longer accept connections from older web browsers. To continue using this service we recommend that users update to the latest web browser version.
You can also pay by phone using your Debit or Credit Card using our CallPay automated payments system on 0300 555 7000.
Change of bank
Dudley Council has changed its bank account from HSBC to Lloyds this summer and we have written to customers who are affected by this change – those who do not currently use Direct Debit as their preferred option.
If you have received a letter because you pay by Standing Order please contact your own bank to update your Order, but for more convenience why not consider changing your method of payment to Direct Debit?
Paying your council tax, business rates or housing rent by Direct Debit is simple, efficient and free to set up. You have peace of mind knowing that you don't have to arrange payment each month as all the hard work has already been done for you.
Simply follow these links to set up a Direct Debit:
Be aware of any bogus callers as they may take this opportunity to try to gain your information. Dudley Council employees will never ask for any personal details or financial information – such as your bank account details. Only follow electronic links, such as those below, which are on this Dudley Council official website.
If you are unsure about how to make new payments, or if you feel you may have been contacted by a bogus caller, please contact Dudley Council Plus on 0300 555 8000 to confirm it is genuine.
To find out more about methods of payment for your services, why not visit their webpages: