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Trading Standards

Trading Standards enforce a wide range of environmental and consumer legislation. We investigate complaints, inspect and advise businesses, and take legal action where necessary.

About Us

Find out more about what we do, and how we can help you

Consumer Advice

Provided by Citizens Advice Consumer Service on 08082 231133 or use their online reporting form

Listed Traders: The Fix-a-Home Scheme

Browse our database of reliable traders to carry out maintenance work in and around your home

Rogue Traders and Scams

If you think you may have been targeted by a rogue trader or a scam, find out more and how we can help you

Business Advice

We provide advice to local businesses to help them comply with consumer protection laws

Young volunteers wanted

Help us with our programme of age restricted products test purchasing

Trading Standards Service Privacy Notice

We work with national and local organisations to protect consumers and to prevent and detect crime

Stay connected

Follow our twitter feed @myDudleyTSO to get the latest advice and information

Zero Tolerance Policy

We treat everyone with courtesy and respect and ask for the same in return. We ask that you treat all staff courteously without violence, abuse or harassment.

Any behaviour, whether that be verbal, physical or in writing, which causes staff to feel uncomfortable, embarrassed or threatened, is totally unacceptable.

The Zero Tolerance policy includes abuse, aggression or threats made in person, over the telephone, in an online meeting, or in written communication, including on social media. The service considers threatening behaviour to be:

  • Attempted or actual aggressive, threatening or physical actions made towards any member of staff
  • The use of aggressive, threatening or abusive language, (including raising of the voice, swearing, shouting or in writing) which threatens or intimidates staff

Any instance or threat of physical abuse will be reported to the police. Instances of abusive/threatening behaviour from a resident will be reported to the Head of Service. Breach of the Zero Tolerance policy will result in an end to any further support.

We hope you understand the reason for this policy which is designed to keep our staff safe.

Contact Us - Consumers

Online complaints: Citizens Advice Consumer Service

Telephone helpline: 08082 231133

Calls from mobiles and landlines are free. Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.

Out of Hours: 01384 812045 (24 hours)

Contact Us - Businesses

Business Advice line: 01384 817997

Opening hours: 9am to 5pm, Monday to Friday. Offices are closed on weekends and bank holidays.