Dudley Council
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Trading Standards

Trading Standards enforce a wide range of environmental and consumer legislation by investigating complaints, inspecting and advising businesses, and taking legal matters where necessary.

About Us

Find out more about what we do, and how we can help you.

Consumer Advice

Provided by Citizens Advice Consumer Service on 08082 231133 or use their online reporting form.

Approved Traders

Browse our database of reliable approved traders to carry out maintenance work in and around your home.

Rogue Traders & Scams

If you think you may have been targeted by a rogue trader or a scam, find out more and how we can help you.

Business Advice

We provide advice to local businesses to help them comply with consumer protection laws.

Young Volunteers Wanted

Become a volunteer and help us with our programme of age restricted products test purchasing.

Stay connected

Follow our twitter feed @myDudleyTSO to get the latest advice and information, or view the documents below.

  • Online complaint: Citizens Advice Consumer Service

    Telephone helpline: 08082 231133

    Online reporting form

    Calls from mobiles and landlines are free.  Lines are open Monday to Friday, 9am to 5pm.  Lines are closed on bank holidays.  An adviser will answer your call as soon as possible, usually within a few minutes.  Once you're speaking to an adviser your call should take an average of 8 to 10 minutes.

    Out of Hours / Bogus Caller Hotline:  01384 812045 available 24/7

  • Telephone: 01384 817997
    Opening hours: 9.00am–5.00pm Monday to Friday (excluding bank holidays)