Advice and Information

Dudley Council the historic capital of the Black Country
Dudley Skyline

Trading Standards

Trading Standards enforce a wide range of environmental and consumer legislation by investigating complaints, inspecting and advising businesses, and taking legal matters where necessary.

About Us

Find out more about what we do, and how we can help you.

Consumer Advice

Provided by Citizens Advice Consumer Service on 03454 04 05 06 or use their online reporting form.

Approved Traders

Browse our database of reliable approved traders to carry out maintenance work in and around your home.

Rogue Traders & Scams

If you think you may have been targeted by a rogue trader or a scam, find out more and how we can help you.

Business Advice

We provide advice to local businesses to help them comply with consumer protection laws.

Young Volunteers Wanted

Become a volunteer and help us with our programme of age restricted products test purchasing.

Stay connected

Follow our twitter feed @myDudleyTSO to get the latest advice and information, or view the documents below.

  • Online complaint: Citizens Advice Consumer Service

    Telephone helpline: 03454 040506

    Online reporting form

    Telephone lines open Monday to Friday 9am to 5pm (except bank holidays). Calls to the helpline cost up to 9p per minute from a landline. If you're calling from a mobile, it'll cost between 3p and 40p per minute - if you have inclusive minutes it's the same as calling a landline.

    Out of Hours Telephone: 03454 040506
    Bogus Caller Hotline: 01384 812045
    Action Fraud: 0300 123 2040

  • Telephone: 01384 817997
    Opening hours: 9.00am–5.00pm Monday to Friday (excluding bank holidays)