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Essential website maintenance

We will be carrying out planned maintenance on www.dudley.gov.uk Monday 17 August. This may involve some disruption to the site. You will still be able to raise requests through our MyDudley portal and make online payments through our eStore. We apologise for any inconvenience.

From 1 April 2026, the Crisis and Resilience Fund (CRF) will be launched in England. This is a new Government-funded programme designed to help people deal with a financial shock and prevent repeat crisis. The new fund also includes changes to Discretionary Housing Payments (DHP).

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What is the CRF?

  • the CRF is not the same as the Household Support Fund
  • it is not “first come, first served”
  • we look at each application to see how much help the person needs and how urgent their problem is, in line with national guidance
  • we can only give help for real emergencies that need support right now, not for regular money problems
  • other help is available in your area for people who are not in an emergency

The CRF provides:

  • quick, flexible help for a low-income household facing immediate financial hardship
  • support to help prevent future crises by helping you become more financially secure
  • links to services that can help with income, debt, housing and wellbeing
  • better joined-up approach with partners across Dudley so you can get the right help no matter where you ask (‘no wrong door’)

What the CRF is not:

  • it is not a guaranteed payment for everyone
  • it is not a replacement for benefits, such as Universal Credit
  • it is not a long-term income support scheme
  • it cannot pay off all debts
  • it is not an emergency service for life-threatening situations (call 999 in an emergency)

Support is focused on people who need it most, based on circumstances at the time.

What do we mean by ‘financial shock’?

A financial shock is when something happens that suddenly makes it hard to afford essential living costs, for example:

  • a sudden loss of income or reduced working hours
  • an unexpected essential bill or cost
  • a delay or change to your benefits
  • illness, caring responsibilities, or a family emergency
  • urgent housing problems that put pressure on your finances