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The Electoral Registration Officer has a legal duty to make sure the details held on the Register of Electors are up to date and accurate. This is done by sending a communication to every household within the Borough. The annual canvass takes place from August through to November each year.

Canvas Reform 2020

Cabinet Office have reformed the way in which the canvass is carried out, please read Detailed Policy Statement from the Cabinet Office explaining how and why the annual canvass has changed.

These changes mean that not all households will receive the same communication, we may contact you by:

  • Email
  • SMS
  • Post
  • Telephone

Households can respond to communications by:

Visiting www.householdresponse.com/dudley and enter part 1 and part 2 of your security code.  This service can be used to make changes to the details we hold on the Register of Electors, or to confirm that the information we hold is still correct.

Where there is no change to the information, residents can use the automated telephone response service 0800 197 9871.  When prompted enter part 1 and part 2 of your security code


Text NO CHANGE with your security codes to 80212.  Please note your network provider may make an additional charge to your normal standard text rate for use of this service.  Security codes will be included in the communication you receive.

New Residents

The canvass communication is an enquiry form only and response does not automatically add you to the register.  You can register online at www.gov.uk/register-to-vote  You will need your date of birth and national insurance number to complete the registration. 

We can also send out a personalised registration form, or alternatively you can contact the Electoral Services team on 01384 814740 where someone will complete the registration on your behalf.

Impact of COVID-19 on the Annual Canvass 2020

We are required by law to do the 2020 canvass, it is not suspended due to COVID-19 restrictions. When you are contacted, please respond as soon as possible. 

It will mean that there will be no need to send additional forms, telephone or visit your property, which is particularly important at this time.

The Open Register

There are two registers. Why?

Using information received from the public, registration officers keep two registers – the electoral register and the open register (also known as the edited register).

The electoral register

The electoral register lists the names and addresses of everyone who is registered to vote in public elections. The register is used for electoral purposes, such as making sure only eligible people can vote. It is also used for other limited purposes specified in law, such as:

  • Detecting crime (e.g. fraud)
  • Calling people for jury service
  • Checking credit applications

The open register

The open register is an extract of the electoral register, but is not used for elections. It can be bought by any person, company or organisation. For example it is used by businesses and charities to confirm name and address details.

Your name and address will be included in the open register unless you ask for them to removed. Removing your details from the open register does not affect your right to vote.

Data Protection Statement

The purpose for collecting your personal details on these forms is to enable us to add your name to the register of electors. The Council will store your details securely and confidentially within the Electoral Services system. Access to the information you provide will be on a strictly need to know basis. The information will be retained for as long as you appear on the Register of Electors or as appropriate according to Electoral Legislation, before being securely disposed of/deleted from our systems. This information may be shared internally with other council departments and externally with other organisations or partners for example other local authorities, central government departments, credit reference agencies and other organisations involved in the detection and prevention of crime.