If you have a complaint, compliment or suggestion about our service we want to hear about it. We will try to resolve the matter as informally and quickly as possible. If you would like to give feedback or make a complaint, the Council has a customer feedback procedure (leaflets can be obtained from any department)
If you do want to make a formal complaint please contact us
Complaints will be dealt with personally by the Benefits Manager.
You can contact us to make a suggestion (a suggestion box is available at the Enquiry Counter at Dudley)
If your complaint is regarding your benefit assessment or you disagree with the information used to assess your claim, you can make an appeal