If you have a complaint, compliment or suggestion about our service we want to hear about it. We will try to resolve the matter as informally and quickly as possible. If you would like to give feedback or make a complaint, the Council has a customer feedback procedure (leaflets can be obtained from any department)
If you do want to make a formal complaint please contact us
Complaints will be dealt with personally by the Benefits Manager.
- We will contact you within 5 working days of the complaint being received, to acknowledge receipt of your complaint and to tell you the name and telephone number of the person who is dealing with it.
- We will contact you again within 20 working days to tell you the results of our enquiries.
- If it is a complicated issue it may take longer than this to resolve, however we will continue to let you know what is happening. A full response and information of how to take the matter further if necessary will be sent once the enquiry is completed.
You can contact us to make a suggestion (a suggestion box is available at the Enquiry Counter at Dudley)
If your complaint is regarding your benefit assessment or you disagree with the information used to assess your claim, you can make an appeal