Essential maintenance to payments
Due to essential maintenance of Dudley Council's payments system, no credit and debit card payments will be possible from 09:30 on Wednesday 19th February (including Callpay, online payments and card payments via DMBC Offices including Dudley Council Plus). It is hoped that work will be completed by the end of Wednesday 19th February at the very latest. We apologise for any inconvenience this may cause.
The Government has introduced Universal Credit as part of the welfare reforms. Universal Credit is a single monthly payment that will replace six existing benefits for working age people.
It will eventually replace:
Universal Credit is administered by the Department for Work and Pensions and not local councils.
Those customers claiming Universal Credit (UC) will have their housing costs paid as part of their UC and will no longer be entitled to claim Housing Benefit.
From the 5th July 2017 Universal Credit was rolled out to most of Dudley Metropolitan Borough.
Working age customers who would have made a new claim for Housing Benefit will claim Universal Credit instead.
All Pensions age claimants are excluded from the Universal Credit scheme and will still claim Housing Benefit.
Customers living in Supported Accommodation will continue to claim Housing Benefit. This is accommodation where you receive such support as care, supervision or counselling and advice. Some examples of supported accommodation are hostels, refuges and supported living complexes.
Customers with three or more children making a new claim should still claim the relevant Benefits listed above instead of Universal Credit.
Council Tax Reduction IS NOT included in Universal Credit and you will need to make a claim to us as normal. It is important that any claim for Council Tax Reduction is made as early as possible as help entitlement will not usually be backdated.
If you currently get Housing Benefit and have a change in your circumstances it may mean you have to move on to Universal Credit. If this is the case you will need to make an online claim for Universal Credit. You should tell us about the change as normal and we will tell you if this means a new claim for Universal Credit has to be made.
If you are already receiving Universal Credit you will need to contact Universal Credit to report the change in your circumstances. Council Tax Reduction will remain with the Council as per the advice above.
The way you will receive payments for your rent may change with Universal Credit.
Please see the following documents for information.