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Dudley Council the historic capital of the Black Country
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Flooding, drainage and sewerage

We are able to offer advice on drainage issues as a part of our Public Health Duty, Private Drainage including Cesspits and Septic Tanks are the responsibility of the owners or occupiers it serves. For tenanted properties, this responsibility lies with the Landlord.

Dudley Council is responsible for managing surface water flooding across the borough. 

Our Resilience and Emergency Planning Team have produced a Multi-Agency Flood Response Plan which details the arrangements to respond to major flood emergencies. The plan:

  • Identifies types of flood risk in Dudley
  • Outlines activation procedures for the emergency response to flooding
  • Agrees with areas of responsibility between organizations

Flooding from private sewers or drains

Who is responsible for a Blocked Drain? Drains and Sewer Responsibilities depend upon where the blockage has occurred in the sewer network serving your property.

In the case of drainage problems for tenants in Council Houses, please contact Dudley Borough Direct.

If your private drains or sewers are overflowing, you will need a drainage contractor to deal with any blockage. See "Yellow Pages" under "Drain and Pipe Cleaning". If you are uncertain if any blockage is in the public or private sewers, the Water Company should be able to determine this, once on site, then recharge you the cost of any work on the private sewers.

In the event that private drainage matters are not resolved, the Council will remedy the problem through use of its enforcement powers.

Public sewers and water mains

Severn Trent Water Limited (Water and Sewerage) are responsible for maintaining public sewers and water mains in the borough. 

For sewer collapses, burst water mains, defective manhole covers, pollution incidents, public sewer flooding, loss of water supply, please contact Severn Trent on their 24 hour freephone 0800 783 4444.

Flooding from the public highway

Dudley Council is responsible for the cleaning and maintenance of pedestrian street Drains and Gullies that are on the public highway. These are the gullies that run along the kerbside, carrying rainwater away.

Flooding survey

Residents who have experienced flooding incidents in the areas where they live or work in recent years are urged to flag up flooding hot spots in the council’s online survey.

  • Contact Dudley Council Plus

    Office opening hours: Please note our office opening hours are 8.30am - 17:00pm Monday - Friday and 9.00am - 12.00pm on Saturdays (closed bank holidays). 

    Out of hours: If the issue that you are raising requires immediate attention call Dudley Council Plus and if the service is closed a recorded message will advise you what you should do.

  • For up to date Flood Alert information on Facebook follow: @FloodAlerts

Helpful advice resources