Staying safe

For your safety all taxis and private hire vehicles licensed by Dudley Council must be properly insured, pass regular checks for road worthiness and drivers must meet stringent standards.

All our licensed drivers are expected to behave in a courteous manner, so please treat drivers with the same courtesy.

To ensure your journey home is a safe one and to help you identify legitimate taxi vehicles and drivers licensed to operate by Dudley MBC, please read the following:

Private hire vehicles identification

Must be pre booked
Display blue door sign on front doors, roof sign and rear licence plate number
Check driver is wearing licence identity photo badge

Hackney carriage

Must contain built-in roof sign, display council door badge near to door handles and rear licence plate number
Check drivers licence identity photo badge
Check meter is switched on and price quoted does not exceed meter charge

Be 'taxi aware' by following these simple rules

Only use a licensed taxi or pre-booked private hire vehicle
Wait for it to arrive: Never get into a vehicle other than the one you have booked or a Hackney carriage you have hailed in the street or at a taxi rank
Always check their badge: Confirm the driver is licensed and that they have a badge
Enter only when sure: If you have any doubts, don’t get in and order another vehicle

Getting into an unlicensed taxi could be extremely dangerous and you could be putting yourself at risk.

If you wish to provide any feedback about the service you have received from a Dudley licensed vehicle, whether it is negative or positive, we want to hear from you.

Complaints against licensed vehicles or drivers are taken very seriously and will be followed up by the licensing team. If appropriate, this may be taken up with the operator to resolve in the first instance.

Allegations of dangerous or irresponsible driving, as dangerous driving is a criminal offence, may be passed to the police for further action.

Please contact Dudley Licensing Enforcement on 01384 815101.

Please provide as many details as possible about the vehicle and / or driver you wish to comment on, to help us identify the vehicle or driver in question. In general, we will need to know either the licensed number of the vehicle (see below for details about Dudley licensed vehicle identification) or the registration number (even part of the registration number is helpful), together with make, model and colour and the time and place of the journey taken.

You can view a list of Taxi operators in Dudley.

Our licensing team enforces a wide range of legislation to promote public safety and ensure a fair trading environment for businesses operating in Dudley.