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Licensing Office Closed

Due to the current situation with the coronavirus (COVID-19) the Licensing Office is currently closed to the public. If you have an appointment / vehicle test already booked please telephone 01384 815101 for all other enquiries ring 01384 815377 and a member of the team will be available to assist.

 

Coronavirus

Advice and Information

Dudley Council the historic capital of the Black Country
Dudley Skyline

Taxi and private hire licensing enforcement

Proactive enforcement of the taxi and private hire licensed trade is undertaken by means of on street inspections, investigations, operator base visits and the ad-hoc use of recording equipment. Our Enforcement team work closely with both West Midlands Police and other partner agencies to carry out enforcement operations and to take action on illegal activities.

Hackney carriages and private hire vehicles are an important mode of local transport, and as such, have a specific role to play in an integrated transport system. They are able to provide safe, secure and comfortable transport, providing an on-request door-to-door service in various circumstances, including where public transport may not be available, or for those with mobility difficulties.

The aim of the Policy is to regulate the provision of a robust taxi and private hire licensing system, which ensures that the public travel safely, receive a good level of service and drivers and operators are not overly burdened by unnecessary conditions.

Black Country Regulators Operating Framework

Taxi Agent Guide

FAQs

Do you have any advice for Hackney carriage drivers?

  • Make sure that your meter is always initiated prior to the commencement of every journey
  • Check your meter regularly to make sure that it is collaborated correctly
  • Please carry all relevant safety harnesses when using disabled access vehicles
  • When plying for hire, always make sure that your taxi light is illuminated
  • Always report accidents within 72 hours
  • Always use the designated Hackney carriage ranks
  • Avoid over ranking on the designated ranks
  • Always adhere to road traffic legislation / Highway Code and be mindful of other road users
  • Conduct daily vehicle maintenance checks to make sure that your vehicle is in good working order

Do you have any advice for private hire drivers?

  • Always make sure that the journey is pre-booked. As per our conditions, journeys cannot be booked by the driver on behalf of a passenger
  • Please be considerate when waiting for your pre-booked passenger(s). Always adhere to road traffic legislation / Highway Code and be mindful of other road users
  • Always report accidents within 72 hours
  • Report convictions and other associated incidents as per our conditions within 72 hours
  • Conduct daily vehicle maintenance checks to make sure that your vehicle is in good working order

What checks do Enforcement Officers conduct during vehicle inspections?

Our Enforcement Officers regularly conduct roadside vehicle inspections to check the road worthiness and fitness of our licensed vehicles. Enforcement Officers will issue Suspension Notices for major faults.

The areas we check include but is not restricted to;

Tyres
Brakes
Steering
Lights
Engine Transmission
Interior Condition
Bodywork Conditions
Insurance Certificate
Driver and Vehicle Badges
Meters (Hackney carriage vehicles)
Fire Extinguisher and First Aid Kit
Rear and Door Plates (Vehicle identifiers)
Radios correctly fitted

Which organisations and partners does the enforcement team work with?

The Enforcement Team work with other departments within Dudley Council to problem solve. Externally, we work closely with West Midlands Police, VOSA, DVLA. Joint Operations have also been held with other Local Licensing Authorities.

What matters will Enforcement Officers report drivers of Hackney carriage and private hire vehicles for?

Enforcement officers will report drivers of licensed vehicles who:

  • Unlawfully ply for hire
  • Drive without valid insurance
  • Fail to wear or display prominently their badge
  • Stand or wait on Hackney carriage ranks
  • Obstruct or fail to comply with a request made by Authorised Officers or Police Officers
  • Fail to carry guide dogs or disabled passengers (without displaying a medical exemption)
  • Fail to report accidents to the licensing service
  • Fail to report convictions and other associated matters

Enforcement officers will report drivers of Hackney carriage vehicles who:

  • Drive without valid insurance
  • Fail to wear badge
  • Do not initiate the meter at the commencement of every journey
  • Obstruct or fail to comply with a request made by Authorised Officers or Police Officers
  • Fail to carry guide dogs or disabled passengers (without displaying a medical exemption)
  • Fail to report accidents to the licensing service
  • Fail to report convictions and other associated matters

What types of complaints are dealt with by the enforcement team?

The Enforcement team deal with a wide range of complaints made by members of the public, these include complaints about:

Driver Conduct (Incivility)
Race and Sex Discrimination
Disability Complaints
Standard of Driving
Overcharging (Hackney Carriage)
Inappropriate Behaviour
Safeguarding Concerns
Breaches of Licensing Conditions / Bylaws ​