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Services for carers from Dudley Council

Dudley Carers Hub

The Care Act 2014 sets out carers rights in law, giving them the same rights to support as the person they care for. The Act, introduced a national eligibility criteria for carers, which local authorities must use when deciding if a carers’ needs meet the new rules and therefore have eligible needs for support.

If the council decides that you are not eligible for care and support, we will still be able to offer information and advice through our new Dudley Carers Hub.

A lot of support for carers is provided in the form of support for the person you care for. This can range from advice and equipment through to longer term support. People who meet the criteria for longer term support can now have a personal budget to give more choice in how to arrange that care.

If you feel that the person you care for needs support now, or you need support to care for someone please contact Dudley Carers Hub. The hub offers a whole range of information, advice and support. The staff there are specialists in all that relates to carers and provide up to the minute information to carers of all ages living in Dudley borough.  We encourage all carers to get registered with the hub and find out what help and support is available out there from many organisations. Contact the hub on 01384 818723, or email


Carers Assessment

From the 6th April 2015, local authorities across England must ensure that carers who feel they need support are offered a carers’ assessment. A carers’ assessment is an opportunity for you to discuss with the council your needs and feelings as a carer and what support or services you need to help you continue caring. These are available from Dudley Carers Hub.

:: more information on carers' assessment

:: more information on the national eligibility threshold (what you may be entitled to) for carers

:: more information on carers' support planning

Carers 'Peace of Mind' Emergency Card Scheme

This scheme aims to gives you peace of mind that should something happen to you then the person you care for will be supported. It is administered by Dudley Carers Hub working in partnership with Dudley Telecare Service.

Any carer living in Dudley Borough who supports an adult can join the basic scheme wherever the person you care for lives. We record your information on the Dudley Telecare Service database. We send you a card and key fob with a unique code number and a 24/7 365 days a year emergency telephone number. If you, the carer, have an emergency they will contact the nominated people to tell them their support is needed. Complete the application form or contact the Dudley Carers Hub for a copy.

Application for Carers Peace of Mind Scheme [pdf / 80KB]


Note: Carers of children with disabilities can also have an Emergency Card. You will need to contact the Children with Disabilities Team

Looking after me - helping carers to maintain their own health

Looking after Me is the carers’ version of the national Expert Patient Programme (EPP) which is for anyone with a long term illness and disability. This is a self management course for adult carers with long-term health problems including stress and tiredness. It aims to help carers to learn new coping skills, develop the confidence to take more control of their life and meet with others who share similar experiences. Carers need to commit to one, three hour session per week for six weeks. Some courses are open to all carers; others focus on carers of people with a specific illness or disability. Call 01384 816 437 or email for dates and venues.

Options + leisure card

Many carers, including those registered with Dudley Carers Hub are entitled to the Options + leisure card. It offers discounted rates at Dudley Borough leisure centres. Dudley Carers Hub can help with applying for this.

Training for carers

Dudley Carers Hub offers a range of specialist training courses, tailored to the needs of carers. These include first aid, moving and handling, dementia, plus many more. Contact the hub to get registered.


Carer Aware online training

We offer an online training course and information toolkit for anyone who wants to learn more about the rights, roles and responsibilities of carers. You might be a carer, someone who works with carers, or simply someone who wants to find out more.

 Find out about the Carer Aware online course


Dudley dementia gateways

There are two dementia gateways in Dudley Borough. They offer advice, information and practical support to people with dementia, as well as their carers and family members.

The gateways can offer information and guidance pre-diagnosis to anyone concerned they or a family member have dementia and can offer information and support if required on how to ask for a diagnosis. Once diagnosed day centre respite care is available at one of the dementia centres. They offer a range of therapeutic activities.

For more information, advice, help or support the dementia gateways can be contacted at:

Brett Young Centre, Halesowen, call 01384 813600

The Crystal Gateway, Brierley Hill, call 01384 813315

Dudley dementia gateways



 Dudley Disability Service

This new all age disability service offers advice, information and support to children, young people and adults with special educational needs, autism or learning or physical disabilities, as well as to their parents, family members and carers.

Find out more about the Dudley Disability Service


Contact Details

01384 818723


Dudley Carers Network


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