Find out how tenants and residents have had their say on the services they receive and how their feedback has helped shape our services.
A quick guide
Review Report
A summary of the consultation and the feedback received from tenants and residents. In some cases, information may be edited to remove personal details and protect privacy.
Outcome Report
A summary of the consultation results, recommendations, and the actions that will be taken in response to feedback. It explains how tenants' and residents' views will be used to help shape and improve service delivery.
April 2026 to March 2027
Consultation with all tenants to help us review the policy and its contents.
Report to follow.
Consultation with all tenants to help us shape the standards. Reports to follow.
Consultation with all tenants asking for feedback on the guide. Reports to follow.
Consultation with all tenants to help us shape the policy. Reports to follow.
Consultation around how residents would like to engage and receive communications.
Service Charges were brought in in January 2025, and alongside the charges a 'transitional support fund' was launched. Uptake for the fund has been low and we wanted to promote awareness of the Service Charges support fund. Outcome report to follow.
Consultation with the Communications Group to review the descriptions for engagement groups. To ensure clarity for the engagement opportunities provided by the Tenant Engagement Team.
