Welcome to your new home. You can move in as soon as you have the keys and have signed the tenancy agreement. Your rent is payable from the date the tenancy starts.
Tenancy information and advice
Your tenancy agreement explains what you can expect from the council and what is expected of you as a tenant.
You have important responsibilities to look after your home. This page gives you information and advice to help you stay safe, live well, and keep your tenancy.
If anything is unclear or you need more help, you can contact your Community Housing Officer on 0300 555 2345.
New tenancy visit
When you sign up, your Community Housing Officer will arrange a visit to your home. This visit is your chance to ask any questions about your tenancy or our housing services. You can also ask for more help or explanations about anything in our handbooks.
You will be given a Conditions of Tenancy handbook for introductory tenants. Once you finish your probation period, this will change to a Conditions of Tenancy handbook for secure tenants.
Please read the handbook and keep it somewhere safe. You can also view this information on the ‘Your Tenancy’ page.
Paying your rent
Direct Debit is the easiest, safest, and quickest way to pay your rent. It also comes with a payment guarantee for extra protection. If you would like to pay by Direct Debit and haven’t signed up yet, please contact our Direct Debit team on 01384 815024.
Home contents insurance
Many council tenants and leaseholders think the council automatically insures their furniture, personal belongings, and decorations against things like theft, fire, vandalism, or burst pipes. This is not true. Sadly, many people only find this out after something has already gone wrong.
The council does offer a home contents insurance scheme at competitive prices, provided by a trusted insurance company.
Repairs management centre
You can report repair problems to the Repairs Management Centre seven days a week, from 8am to 8pm. This means you can report issues at the weekend instead of waiting until Monday. You can call the Repairs Management Centre on 0300 555 8283.
If you have an emergency when the Repairs Management Centre is closed, call the same number and you will be put through to the emergency repairs team.
Ending your tenancy and moving home
If you want to move out of your home, you must give four weeks’ notice.
You will also need to arrange a pre‑ending visit with a Property Liaison Officer. For more details, see the information on ending your tenancy.
