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Termination of Tenancies

Moving Out Of Your Council Home

There is so much you need to do when you are moving home, but during this very stressful and demanding experience it can be easy to forget some of the things you need to do.

This guide provides you with the details of your responsibilities as an outgoing tenant, with regard to your current property, as well as providing you with details of the council’s responsibilities during the process.

You should use this information hand in hand with your pre-termination visit and we will be happy to deal with any of your questions. We want your move to be a smooth and successful one.

Your Pre-Termination Visit

Once you have informed us that you are moving from your home you will be visited by one of our Property Liaison Officers. During this meeting you will be told of any issues which need to be addressed prior to handing in your keys.

If you are moving to another council house we will carry out this visit before the final offer for your new property is made.

An inspection will take place and if we identify any re-chargeable repairs these costs will need to be paid in full prior to you transferring to your new property.

We will advise you of the cost of the re-chargeable repairs verbally, then confirm by letter. Details of the costs are also available online at www.dudley.gov.uk/resident/housing/council-housing/repairs-and-improvements

If you prefer, you can carry out the work yourself, or use a tradesperson of your choice, as long as it is to an acceptable standard. If you decide to do this your house will be re-inspected prior to your transfer. Details of recommended tradespeople/companies can be found on the Fix A Home website. This is a scheme set up between Dudley Council and Age UK and shows companies who have been vetted and recommended. Go to fix-a-home.

Your Responsibilities- A Checklist

You must leave the property in a safe and clean condition when you move and there are various companies/suppliers you will need to notify of your change of address.

General to do

  • Remove all items of furniture, personal belongings, photos, etc
  • Fill and smooth over any holes in walls from wall hangings, etc
  • Carry out any re-chargeable repairs identified during your pre-termination visit
  • Remove any non-standard fixtures & fittings where permission has not been given by the council for them to remain
  • Clear and tidy up your front and rear gardens
  • Clear any outhouse buildings
  • Clear any items stored in the loft

If you have any furniture, etc, which you no longer want but need to be cleared from the property, why not get in touch with a local charity who often do it free of charge to help with their own fundraising.

There are also specialist companies who deal with house clearances, but here may be a charge. Some of these companies are detailed in the Fix-a-HomeScheme.

Cleaning

If your pre-termination visit identified any non-standard council flooring (including carpets and laminate) you will need to remove it unless the Property Liaison Officer has given you permission to leave it. Once any floor coverings have been removed please sweep/vacuum/mop all floors. Clean all cupboards, work surfaces, toilets, bathrooms, skirting boards, door casings and doors.

Utilities

It is important that you notify your utility companies before you move to ensure your account is closed on your moving date. It is your responsibility to notify these companies of your final meter reading.

Utilities include:

  • Gas (even if you pay via key/fob)
  • Electricity (even if you pay via key/card)
  • Water
  • TV License (you will need to transfer your new address)

 Change of address

You should notify relevant companies of your change of address to ensure you continue to receive your post. If you want to have your post forwarded this can be arranged via the Post Office for a nominal fee for an allocated amount of time.

Of course, it is cheaper to notify each person/company of the change yourself.

You should notify:

  • Family & friends
  • Banks and Building Societies
  • Children's schools and colleges
  • Doctors, hospitals and other health providers
  • paper and magazine subscriptions

Dudley Council does not take responsibility for any post received at the property once the keys have been handed in.

Paying your rent

If you are transferring to another council property

If you are transferring to another council property, your notice will be shorter than the 28 days and the rent payment schedule will be fully explained to you when you sign for your new property.

Any debts due to Housing Services will need to be cleared prior to your move, or the transfer will be delayed or withdrawn.

We can accommodate a hand over period between two properties to make it easier for you. If you are in receipt of housing benefit they will not pay rent on an empty property, but you are still liable for the charge. The second rent will be payable by yourself

If you are moving into a non council property

If you are moving to a non council property it is important that you have paid all rent owed on the property upon termination of your tenancy.

When you hand in your notice you will automatically receive four weeks to move.

If you hand in your keys prior to the end of the four week notice period it does not reduce the rent payable - it will continue to accrue for the full term.

Information for everyone leaving our properties

The Property Liaison Officer may make arrangements to carry out a ‘move out day’ where an officer will collect the keys from you at the property and carry out an inspection to ensure that the property has been left in a satisfactory condition and to discuss potential recharges. You will be advised if this can be arranged.

Handing in keys

You can hand in your keys at various locations throughout the borough and you will receive a receipt for your records. Your keys can be dropped in at any of these locations:

  • Brierley Hill Library
  • Halesowen Library
  • Stourbridge Library
  • Dudley Council Plus

Moving Out- The Council's Responsibilities

We have a responsibility to carry out the following:

  • Pre-termination visit
  • Issue of receipt when keys are handed in
  • Notice/disclaimer completion

Additional Information

Should you have any questions regarding the above please contact Dudley Council Plus on 0300 555 2345 or visit us online at Council Housing and we will be happy to help you.

Moving In To Permanent Residential Or Nursing Home Care

Whenever a council tenant leaves a council property it is important that the council is notified by calling 0300 555 2345. Only the named person or persons on the tenancy agreement can remain in the property.

When a tenant moves into permanent residential or nursing home care the care home will need to write to housing services confirming that the tenant is now in their care.

What Happens Next?

Once you have notified housing services we will arrange a convenient appointment for our property liaison officer to visit the property and complete all relevant paperwork and advise on arrangements to terminate the tenancy.

Paying the Rent

Rent is still payable on the tenancy until the keys are returned.

Legal termination of the tenancy will always be on a Monday before 12 noon. Therefore, if the keys are returned after 12 noon on a Monday, or on any other day, the tenancy will end the following Monday.

If the tenant is in receipt of housing benefit this will be cancelled from the Sunday following the date the tenant is made a permanent resident of the nursing or residential home and the home confirms this to us in writing. Full rent for the council property will become due at this point up until the tenancy is ended.

Reading the Meter

Gas and electric meters should be read and utility companies notified.

Moving Out

Our property liaison officer will advise on the removal of fixtures from the property. Carpets and flooring can generally be left at the property if they are in good condition. Furniture and other items should be removed from all areas of the property including the loft, garage and outhouse.

If there is any unwanted furniture to dispose of there are a number of ways including hiring a skip or arranging a house clearance - many charities also collect furniture.

You will be advised if non standard items can be left at the property.

For further information please contact Housing Services on 0300 555 2345.

Advice For Relatives Of Tenants Who Have Passed Away

When a person has passed away their death needs to be registered with the council’s registration service. If they were a Dudley Council tenant you will also need to inform housing services by calling 0300 555 2345.

Tell Us Once

Dudley Council provides a service called Tell us once. When you register a death with the council’s registration service they will then notify all of the government and council departments that need to know about the death on your behalf. This includes housing services, the council tax department and housing and council tax benefit. For more information go to Tell Us Once.

What Happens Next?

Once you have notified housing services, either directly or through Tell us once, we will arrange a convenient appointment for our property liaison officer to visit the next of kin at the property. They will complete the relevant paperwork and advice on arrangements to terminate the tenancy.

Paying the Rent

Rent is still payable on the tenancy until the keys are returned.

Legal termination of the tenancy will always be on a Monday before 12 noon. Therefore, if the keys are returned after 12 noon on a Monday, or on any other day, the tenancy will end the following Monday.

If the tenant was in receipt of housing benefit this will end on the Sunday following the death. This will mean that full rent will be charged from this date until the tenancy is ended.

Any outstanding rent balance will need to be paid from the estate of the tenant. A letter will be sent to the next of kin once the tenancy is ended advising the balance outstanding. If there are monies from the estate to cover the balance payment can be made to the payment reference on the letter.

If there is no estate or monies remaining to pay the balance the next of kin need to write to the Council to confirm that this is the case. The account will then be closed.

Reading the Meter

Gas and electric meters should be read and utility companies notified.

Moving Out

Our property liaison officer will advise on the removal of fixtures from the property. Carpets and flooring can generally be left at the property if they are in good condition. Furniture and other items should be removed from all areas of the property including the loft, garage and outhouse.

If there is any unwanted furniture to dispose of there are a number of ways including hiring a skip or arranging a house clearance – many charities also collect furniture.

You will be advised if non standard items can be left at the property.

For further information please contact Housing Services on 0300 555 2345.

  • Housing Services 0300 555 2345

    Tell us once 0300 555 2345

    Registering a Death Contact Dudley Council Plus on 0300 555 2345 to make an appointment.