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Revenues and Benefits Essential Maintenance

Due to essential maintenance please note we are not able to respond to council tax or business rates enquiries until Monday 25th February.  We apologise for any inconvenience.

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Council homes repairs and improvements

If you are a council tenant and something has broken within your home, you should report it to us as soon as possible.

How to report a repair

There are four ways for you to report your fault:

  • Online- When you report a fault it's important that you give us as much information as possible.
  • App- Simply go to your app store, search 'Dudley Council', download it to your mobile device and filling the form 'housing repairs'.
  • Digital television- If you have an interactive television, you can report your repair from the comfort of your living room. Reporting a repair is available 24-hours a day, seven days a week, via the interactive button on your remote control. If you would like to view the service online go to www.lookinglocal.gov.uk.

Tenants who are deaf/hard of hearing who need to report repairs

If you are deaf or hard of hearing you can use our special text service to report your repair issues from your mobile phone. The number to text your message to is 07797 870353. Please note this service should not be used by tenants who do not have a hearing impairment.

Repairs appointments

We will always try to offer you a convenient appointment for your repair work to be undertaken or for an officer to visit.

Security

Before you allow anyone access to your home you should insist on seeing their Identification Card. All Council employees and its approved contractors are issued with identity cards.

It is very important that you let us know as soon as possible if you are unable to keep the appointment for our operative to visit your property. Simply call 0300 555 8283.

Freephone facilities

There are freephone facilities in various locations around the borough, so that you can call us. The phones have been located in special booths clearly identifiable as a Dudley Council freephone. All you have to do is pick up the phone and follow the instructions given to you. There is no need to dial or money to pay to contact us.

Customer satisfaction

We are committed to improving the services we provide to our customers. We work hard to get things right, but we know there is often room for improvement. By asking customers what they think, we can identify where we could do better and take the necessary steps.

Please complete the survey forms if you are sent them – or write in if you have ideas about how our services could be improved and return to one of our housing contact points.

Alternatively you can leave us feedback online.

Downloads

Please find downloadable information for housing repairs below.