There are four ways for you to report your fault:
1. Call the Repairs Management Centre on 0300 555 8283 - the centre operates from 8am to 8pm, 7 days a week, for routine and urgent repairs, and will deal with all emergency repairs outside of these hours.
2. On-line – simply log the details onto our repairs system via Interfinder. When you report a fault it is important that you give us as much information as possible. To help you, the Interfinder link contains a number of labelled diagrams to help you to describe the fault in your home.
3. You can download a free app to contact the council about a multitude of services, including reporting repairs. To get the free app simply go to your app store and search Dudley Council and then download it to your mobile device. The app is called ‘Dudley Council’. To report any repairs select ‘housing repairs’ from the app - it will show you the status of the repairs you have reported and give you the option to report a new repair. You are then guided through option categories, enabling us to gather as much information as possible – you can even submit a photograph as a visual aid.
4. If you have digital television with interactive services, you can report your repair from the comfort of your living room. Reporting a repair is available 24-hours a day, seven days a week, via the interactive button on your remote control. If you would like to view the service online go to www.lookinglocal.gov.uk.
Tenants who are deaf/hard of hearing who need to report repairs
If you are deaf or hard of hearing you can use our special text service to report your repair issues from your mobile phone. The number to text your message to is 07797 870353. Please note this service should not be used by tenants who do not have a hearing impairment.