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Download the paying your rent PDF or see the web version below.

How to request a rent refund

If you have overpaid your rent account or your account is in credit then you may be due a rent refund.

If you pay by Direct Debit please contact the Housing Direct Debit Team on 01384 815024 who will review your account and raise a refund by BACS.

If you pay by any other method, please contact The Income Team on 01384 811659 or 01384 815096

Alternatively, you may use the following form to complete a request for a rent refund online:

Making a payment

The preferred rent payment method is Direct Debit. It gives you more security, it is automatically paid and you remain in control. Contact our Housing Direct Debit Team on 01384 815024 to pay by this method.

For more information about different payment methods visit the payment methods page.

Non payment of rent could result in us applying to the court for an eviction.

Rent statements

Please click on eHousing above to link to your online rent statement.

You will need your rent account details to access the service

You can:

  • View your rent account

  • Make payments

  • Opt out of receiving paper statements

All tenants are provided with a payment calendar which can be used to keep a record of payments - it is not intended as a receipting document

Help to pay your rent

Whether or not you work or have savings, you may be eligible for Housing and Council Tax benefit. To apply, please go to make an application. Our trained advisors at Dudley Council Plus are always on hand to help and advise applicants - call them on 0300 555 2345.

Alternatively, you can contact the Benefits Service on 0300 555 8100.

Benefits and non-dependent adults

If you have an adult living in your home who you do not claim benefit for and who is not your partner, they will be expected to pay towards the running costs of the home and your benefit will be reduced - this is called a non-dependent deduction.

An adult is someone aged 16 years old or 18 if in full-time education.

The minimum deduction is £14.65 a week (April 2014) and is likely to be greater if the non-dependent is working. This deduction rate will increase year-on-year.

If the non-dependent leaves home leaving a spare bedroom you may then be affected by the under-occupation rules.

For more information contact the Benefits Service on 0300 555 8100.

If you fall behind with payments

If you are having problems paying your rent please don't bury your head in the sand - contact us as soon as possible.

Your Rent Arrears Officer will be happy to discuss any problems that you are having and can work out a plan for you to pay any arrears or restructure your payments if you cannot pay any debt in one go.

Our officers can help you find out if you are eligible for Housing Benefit. We can help fill in forms for you and chase up delayed benefit payments. Alternatively, you can contact the Benefits Service on 0300 555 8100.

Remember - your home is at risk if you do not keep up with your rent payments.

To arrange an appointment to see your Rent Arrears Officer please call 01384 811689.

Help with money advice

If you need independent advice the Citizens Advice Bureau (CAB) or a solicitor may be able to help you. Your local CAB can go through your circumstances and advise you on what to do next. For more information visit or call 03444 111 445.

Your Rent Arrears Officer can also make a referral to CAB on your behalf. To contact the Rent Arrears Office please call 01384 811689.

Universal Credit

If you claim Universal Credit you will be responsible for paying your rent.

The Department for Work and Pensions (DWP) will assess both your personal and your housing entitlements and pay this directly to you in one lump sum on a monthly basis. You will then need to pay your rent to the council.

If you need help and advice regarding this matter please get in touch with your Rent Arrears Officer as soon as possible - please call 01384 811689.

Information about Universal Credit.

Related Documents

Related Links

External Links

Contact Details

Tel: 0300 555 2345