Our aim is . . . 'To help and support vulnerable people to achieve a stable home environment, to inspire confidence, promote independence and to encourage them to improve their quality of life’
Please click on the links below to jump to the related section within the page. See related documents to the right for leaflets and further information.
These are some of the areas in which we may be able to help you:
Advocacy and communication, helping you to contact other agencies
Budgeting and managing finances and/or debts
Claiming welfare benefits
Safety and security of the home
Setting up home and maintaining tenancy
Personal safety and risk
Mobility, aids and adaptations
Physical health and hygiene, including access to medical services
Emotional well being and mental health, including access to support/mental health services
Substance and/or alcohol misuse
Family, social and community contacts Social and leisure interests
Training and employment
Cultural and faith needs
Parenting skills and childcare
Practical home care
Developing a healthy lifestyle
To identify how we can help you, we will complete a comprehensive needs assessment together to recognise your individual support needs, and develop a support plan to deal with any issues or concerns raised. We may also contact and/or work with any other agencies you are in contact with; this includes social services, mental health agencies, probation, housing managers, and drug/substance misuse agencies, but can be anybody. You do not have to have an involvement with another agency to qualify for support.
We do not provide any kind of personal care (medication, bathing, cleaning, making meals, etc).
Our current criteria require you to be:
At risk of losing your home.
Struggling to maintain your home.
Be considered vulnerable or disadvantaged in some way. If you are unsure, or want advice about this, please contact us to check.
Have short-term needs - you must be able to demonstrate that you will be able to gain or regain independent living. If you need, or demonstrate that you may require more long term, or intense support (for example, daily visits, evening/weekend visits) then we are not the most appropriate service, but may be able to help you identify one more suited to your needs.
Not be receiving support from another similar service.
We are available to all sections of the community. All applications will be treated on an individual basis and considered according to the support needed.
Applications will not be refused on the grounds of:
marriage and civil partnership
pregnancy and maternity
religion or belief
The council has an equality policy statement providing our overall framework for meeting our commitment to advancing equality. The council recognises the importance of tackling discrimination and advancing equality between different groups in the community, whilst also addressing the diverse needs of individuals. This can be viewed on the equality policy page.
Anyone with any needs can contact us to clarify the criteria and we will be happy to discuss if you qualify for an assessment. If you do not meet our criteria, we will try to suggest other ways you may be able to find the support you need.
In order to be considered for Housing support please complete and return the referral form, which can be found in the related documents section of this page.
There are no costs to our clients.
As with all aspects of the council, we strive for excellence and monitor our service internally; all clients, and agencies who refer clients to us, are sent a brief questionnaire from the council’s quality development team to rate our service. We also promote active suggestions from clients and, if accepted for support, you will be fully advised of where/how to make compliments/suggestion, or complaints.
If you live in the Dudley borough and are having difficulty maintaining your home or tenancy you can now receive help which is free, impartial and totally confidential, by attending one of the drop in services, provided by housing support.
For more information see housing support advice sessions.
Helpsheet 1 - Budgeting [pdf / 1.01MB]
Updated December 2013
Housing Support Team,
Harbour Buildings, Waterfront West, Brierley Hill, DY5 1LN